As COVID-19 continues to impact the global community, we at Desert Diamond Mechanical want to update you on the steps we have taken to ensure the safety of our employees and customers, as well as business continuity for the communities we serve inside Arizona. We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to, or being required to, remain home for extended periods of time.
More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety are required during these challenging times. We are actively monitoring updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers.
We require all technicians to be equipped with the following personal protective equipment (PPE) when entering homes or businesses for peace of mind and prevention:
We are requiring employees to stay home or seek medical attention consistent with CDC and WHO guidelines if they are experiencing symptoms such as shortness of breath, coughing, and fever. Should there be concerns about any employee, please contact us at (602) 535-8988.
For the safety of our employees and customers, (i) prior to booking an appointment and (ii) again prior to our technicians arriving to a home, our Customer Relations Specialists will make inquiries to confirm there are no occupants of a customer’s residence experiencing any symptoms and to confirm we have explicit authorization to service the residence.
For the safety of our community and consistent with health guidelines, we do reserve the right to postpone or cancel service in situations where symptoms such as shortness of breath, coughing, and fever are encountered or confirmed.
We will be prioritizing emergency service requests during this time and allocating our resources to fulfilling such needs over other elective service requests, but please know, we are prepared to respond to customers’ needs as promptly as ever because we understand that HVAC systems are critical services.
This is an unprecedented time for everyone, and the situation is changing daily. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service from us without disruption, and we thank you for your continued trust in us.