A couple days after the install the unit was making a slight sound, and I reached out to Tyler to see if that was normal. Tyler texted back that night and scheduled a check the next day, which I thought was fantastic. Everything with the units were just fine. The company reached out and scheduled a mandatory quality control check to look over the units and to answer any pending questions. All in all we are a very satisfied customers and would recommend this company moving forward.”
“I had them install a Trane system on my house just over a year ago, and I was very happy. So now I had the come out to do a summer maintenance, and they hit me with an estimate of almost $600 to do suggested repairs to it. You would think after spending thousands of dollars on a new A/C system it would not need suggested repairs for several years of use. Not sure about the ethics of them right not, maybe their employees are in performance pay and the basic $99 service charge is not enough for them to live off of?”
“I have always been happy with my maintenance plan; every spring and fall. But this year they more than doubled their fees for the service. I have three AC units and three furnaces. Last year, I paid $400 for tuneups in the spring and fall. I was just told that my plan would now cost $900. This is An increase of $500! As much as I have enjoyed desert diamond (I even used them at my last house), I am forced to look at other companies now. Note – We are no longer in 2020 with crazy inflation and supply chain issues. The last time I watched the financial news channel, inflation has dropped from 9% to 3.8%. How much profit does someone really need to make on routine maintenance?”
“Daniel was new to me, so I was a bit apprehensive. It was a wasted worry. He was polite, professional, and extremely thorough. I definitely would like him back for my furnace tune-up in the fall. Once again, I was highly pleased with someone from Desert Diamond Aire.”
“Nixa was outstanding – very professional, thorough and conscientious! Great associate you have!”
“Phillip was very nice, will ask him back for tune up”
“Can't say enough good things about Desert Diamond Air. I was dreading replacing my 18 year old AC, but the process was much easier than I anticipated. Everyone I interacted with at Desert Diamond Air was fantastic. Tyler came to my home, answered all of my questions, and provided me with the most detailed and easy to understand estimate of all 3 companies I got estimates from. A few days later Shawn and Alexandro installed my new AC. They were friendly, worked quickly, and took great care in making sure everything was done correctly. A few days after that, Nixa came by to do the post-installation inspection and made sure everything was in tip top shape. Her attention to detail was top notch. Lastly, Cambria in the office is so nice and kept me well informed all throughout the process.
The new unit itself (Trane XV17) is amazing. I was skeptical of reviews that said "it's so quiet, I can't hear it running." I thought to myself, that's dumb, it has to make noise. But to my surprise, I can barely tell when it turns on. So much quieter than my old unit. Looking forward to seeing how it performs in the Arizona heat.
In summary, I wouldn't hesitate to recommend Desert Diamond Air. An A+ experience start to finish. Thank you!”
“I can’t tell you how pleased I am with the entire experience I have had with
Desert Diamond team. Steve S came to discuss my needs and gave me all of the options. He was very professional and kind. He came back to do final measurements and take photos. He was amazing. Then on install day, Josh and Esteban came who were equally professional and kind. They went out of their way to make sure the install was perfect and running smoothly and in such an expeditious manner. I highly recommend Desert Diamond from the 1st phone call to the equipment explanation. Thank you all for an amazing job😁”
“Can’t use your text referrals to review work done by Dakota on Friday. Probably unAmerican of me but I don’t participate in social media. Dakota was prompt, courteous, and thorough in his work. Thank you.
Dan Martin”
“Ossiel arrived earlier than his scheduled time and provided friendly and efficient service.
We continue to use Desert Diamond Air for our service needs.”