“Damian was sent out to install a new thermostat and fuse. We had another company out for a quote on a new air conditioning system and the sales representative broke our thermostat, thus no air. First he told us there was nothing more he could do and he would send out a technician tomorrow. Of course we said that was not acceptable, so then he tried fixing it and made things worse. We had already committed to Desert Diamond Air for our new unit but it could not be installed until tomorrow. Damian arrived, started with a review in the attic to assure when he put in a new fuse it would not blow. Then he quietly and professionally installed the thermostat and ran a cycle to assure it would continue to work. He showed me how to use the thermostat and left. On a scale of 1-5,he gets a 10 from us.
I would just like to mention our sales representative Chris coordinated all of this to assure we have air conditioning until tomorrow AM when Desert Diamond Air comes to install our new unit.
Professionalism at its best!”
“This is part 2, reviewing the service to my HVAC. Part one was the routine service call where it was determined my a/c was in need of replacement. So, part 2 is a review of the new a/c and installation. After a small glitch, my original installation date was moved from a Friday to a Tuesday and I crossed my fingers my a/c unit would limp along until then. It made it until late Monday evening and the 2-man crew arrived early Tuesday morning as expected. Both men were personable and professional and showed efficiency and knowledge in their work. In fact, they went farther than I expected, putting up new pigeon guard because the original was destroyed during removal of the old unit, replacing the metal grill in front of the intake vent and installing an easy-to-use thermostat that I just love. The unit has run now, for almost a week and has performed beautifully. They were able to find me financing that was amazing, provide an amazing labor contract and proved, once again, why we have been Desert Diamond customers for over 12 years. To borrow an old phrase "try them, you'll like them!"”
“Thank you, Sam, for getting our Ac back up and running. It doesn't take long for the house to heat up. Your knowledge and experience were much appreciated. Thanks again!”
“Damien did our semiannual HVAC service this morning. He was so knowledgeable, thorough, friendly and professional that I could not have imagined a better experience. Unfortunately, my unit is 2 years past its warranty and did show signs of problems. I needed to ask a lot of questions to decide between band aid repairs or replacement. Damien answered each question, making sure I understood each pro and con. My decision was replacement. A quick call from Damien to the office and in less than an hour, Tyler was at my home to help me decide which unit would suit me best. He too, was professional, knowledgeable and friendly. Again, lots of patience in answering all my questions. In the end, I decided on a new unit and thought to myself, I hope my current unit would hold until they were able to install a new one. Surprised me when he said the team could be here the next morning! We've been customers of Desert Diamond from the time we moved into our home many, many years ago and have always been satisfied with the results. Give them a try and see what it feels like to be treated to the best team ever.”
“Been using them for years. Even had an air-conditioner replaced by them a few years back. Always happy with their work and their guys are the nicest.
Thanks.”
“I want to take a minute and write about the amazing service and assistance we received today from Daniel Calderon. I called this morning when I noticed the house wasn't cooling (only going to be 114 degrees today). The front office staff was able to schedule a technician for this afternoon. I let them know that I could be available a bit earlier than the scheduled time and they reported Daniel would be aware and would contact me if he could be here earlier. I received a call an hour before the scheduled time letting me know that he was on his way. Once he arrived, he immediately noted the system was not cooling and went onto the roof to identify the issue. He quickly identified that a part had failed and needed to be replaced. He notified me that the part was under warranty and they would get it as quickly as possible with the plan to return in one to two days and complete the repair. He inspected the entire system, identified other issues that were a result of the initial install. He was so thorough, explained everything clearly, identified the potential different costs associated with the repairs (go through warranty or don't), and took the time to make sure I understood the process. I can say, I will use this company and Daniel again – if other problems arise. Thank you, Daniel, for all your help!”
“This was by far the BEST experience I’ve ever had with a repair service bar none! It started when the call was received that my 94 year old mother had no air conditioning and the outside temperature had risen to 114 degrees outside. We had called the original company that sold and installed the unit 3yrs prior and they stated it would be the next day between 4:00-7:00PM Till anyone could assist her. Fast forward four hours later and Leo from Desert Diamond HVAC arrived and immediately started working to diagnose the problem. Within minutes the “AMAZING TECHNICIAN LEO” had diagnosed the problem and documented it on video and was letting us know what it was going to take to fix the problem. The condenser was “toast “ and what seemed like minutes our professional smiling courteous technician Leo had completed the fix and was ready to settle up and discuss a follow up service plan. I can’t thank Leo enough for his service, patience, integrity. Knowledge and courtesy in performing his duties as a “True Professional Technician “ who truly loves the service he provides! I will ALWAYS ASK FOR LEO as my Technician for my Ac needs in the future! Don’t delay call Desert Diamond today and ask especially for “Leo”! You will have a WIN – WIN SITUATION!!!🙏🇺🇸”
“It was a pleasure working with this business. Tyler demonstrated excellent knowledge and expertise and his team delivered. I'm grateful that my friend Phil referred me to his company that he works for. I look forward to working with him and DD in the future. I highly recommend this company to anyone needing these types of services where it's a replacement or maintenance. Thank you!”