“Craig came over on time and did a inspection and took all measurements . He explained the different options available and differences so I could understand and make a informed choice. WONDERFUL NO PRESSURE BID ON A JOB i CAN FEEL GOOD ABOUT.”
“Water heater started leaking last night. I called this morning. Ion was at our house by 9am. He diagnosed the problem, reviewed my options, and replaced the water heater in a timely manner. We had hot water again by the afternoon.”
“Leo was very helpful and informative. Very friendly. Very patient. I will request him to come in 6 months.”
“Tyler was great to work with. The install crew was as well. Did the job right and up to expectations!”
“Too much disinfectant. It's in the house. I hope it's gone tomorrow.
Also, it would have been preferred to have 2 choices before work began on the condensendent line.”
“Ian was the tech. Very courteous, prompt, professional. Identified the problem and resolved it without any complications. Had the skills knowledge and ability to get the work done!”
“knowledgeable tech and good personal skills; explains well and answers questions; very good representative for Desert Diamond.”
“OVERALL SATISFACTION ZERO
WATER SOFTENER REPAIR. INTIAL VISIT $ 89.00 FOR DIAGNOSTIC ON UNIT PERFORMED BY IAN ON OCTOBER 6,2025
INFORMED UNIT NEEDED REPLACEMENT PARTS ( UNDER WARRANTY) TO BE ORDERED AND
WOULD RETURN ON OCTOBER 9,2025 TO PERFORM WORK. NEW PARTS INSTALLED FINAL PAYMENT $241.00.
ON NOVEMBER 6,2025 THE UNIT MALFUNCTIONED . I CALLED DIAMOND TO REPORT AND REQUEST A VISIT
UNDER THE 30 DAY WARRANTY. WHEN THE TECH IAN ARRIVED HE REQUESTED AN ADDITIONAL DIAGNOSTIC FEE OF $89.00.
II REFUSED HIS REQUEST AND TOLD HIM I WILL NOT BE "RIPPED OFF". DIAMOND DESERT NEEDS TO BE WATCHED .
MORE TO BE FOLLOW WITH THE ARIZONA AG OFFICE AND ROC”
“Didn't expect to have to talk to your plumber that you sent to promote your new line of work while I was getting my HVAC system checked for the year. Money is tight for you too but I don't have any more to give you.”