“OVERALL SATISFACTION ZERO
WATER SOFTENER REPAIR. INTIAL VISIT $ 89.00 FOR DIAGNOSTIC ON UNIT PERFORMED BY IAN ON OCTOBER 6,2025
INFORMED UNIT NEEDED REPLACEMENT PARTS ( UNDER WARRANTY) TO BE ORDERED AND
WOULD RETURN ON OCTOBER 9,2025 TO PERFORM WORK. NEW PARTS INSTALLED FINAL PAYMENT $241.00.
ON NOVEMBER 6,2025 THE UNIT MALFUNCTIONED . I CALLED DIAMOND TO REPORT AND REQUEST A VISIT
UNDER THE 30 DAY WARRANTY. WHEN THE TECH IAN ARRIVED HE REQUESTED AN ADDITIONAL DIAGNOSTIC FEE OF $89.00.
II REFUSED HIS REQUEST AND TOLD HIM I WILL NOT BE "RIPPED OFF". DIAMOND DESERT NEEDS TO BE WATCHED .
MORE TO BE FOLLOW WITH THE ARIZONA AG OFFICE AND ROC”
- Eugene B.