Also, it would have been preferred to have 2 choices before work began on the condensendent line.”
“Ian was the tech. Very courteous, prompt, professional. Identified the problem and resolved it without any complications. Had the skills knowledge and ability to get the work done!”
“knowledgeable tech and good personal skills; explains well and answers questions; very good representative for Desert Diamond.”
“OVERALL SATISFACTION ZERO
WATER SOFTENER REPAIR. INTIAL VISIT $ 89.00 FOR DIAGNOSTIC ON UNIT PERFORMED BY IAN ON OCTOBER 6,2025
INFORMED UNIT NEEDED REPLACEMENT PARTS ( UNDER WARRANTY) TO BE ORDERED AND
WOULD RETURN ON OCTOBER 9,2025 TO PERFORM WORK. NEW PARTS INSTALLED FINAL PAYMENT $241.00.
ON NOVEMBER 6,2025 THE UNIT MALFUNCTIONED . I CALLED DIAMOND TO REPORT AND REQUEST A VISIT
UNDER THE 30 DAY WARRANTY. WHEN THE TECH IAN ARRIVED HE REQUESTED AN ADDITIONAL DIAGNOSTIC FEE OF $89.00.
II REFUSED HIS REQUEST AND TOLD HIM I WILL NOT BE "RIPPED OFF". DIAMOND DESERT NEEDS TO BE WATCHED .
MORE TO BE FOLLOW WITH THE ARIZONA AG OFFICE AND ROC”
“Didn't expect to have to talk to your plumber that you sent to promote your new line of work while I was getting my HVAC system checked for the year. Money is tight for you too but I don't have any more to give you.”
“Yearly furnace inspection performed by Dominick. Very professional, excellent service. Highly recommend.”
“Leo was very nice and informative and explained things that he was doing. He was also very neat and careful in my home which I appreciated. He seems very knowledgeable and efficient.”
“Ian arrived within 45 mins of the initial call. He replaced the kitchen faucet and troubleshot the low water pressure issue within our home. He replaced the water pressure regulator and we are thrilled with the results!”
“Eric was great, solved the issue quickly and had our AC back up and running. Appreciate very much not only the quick service but the quick response from Desert Diamond.
They have always been quick to respond when we have reached out to them. They are the only AC company we use”
“Ryan and Tyler serviced our 2 units. They did a great job. Everything they said and did was positive and uplifting. Will definitely use them again.”