“Timothy arrived with the biggest smile and pleasant attitude, which is amazing considering it is nearing the end of a very hot day and, I'd imagine, most of his calls had been outside. He got right to work in a while, he came down and we talked about what is likely going on with my HVAC. One thing I appreciate about Desert Diamond is that for the many years they have serviced our units, without exception, every person we've come in contact with has treated us like family. I can't imagine ever switching to another company.”
“Timothy did an excellent job. Arrived on time, was very personable and explained the issues and corrective measures taken in detail. Would definitely recommend him to anyone.”
“It always feels like family is helping me any time I have contact with the people at Desert Diamond. My a/c went out last night (Friday at dinner time) and when I called the after-hours number, I was greeted like family. The kindest guy you could ever hope to meet arrived with a smile and promptly began fixing my problem. He left my a/c running nicely and assured me that it would be fine to call should the problem recur. Thank you, Desert Diamond, for taking good care of me.”
“Damian was sent out to install a new thermostat and fuse. We had another company out for a quote on a new air conditioning system and the sales representative broke our thermostat, thus no air. First he told us there was nothing more he could do and he would send out a technician tomorrow. Of course we said that was not acceptable, so then he tried fixing it and made things worse. We had already committed to Desert Diamond Air for our new unit but it could not be installed until tomorrow. Damian arrived, started with a review in the attic to assure when he put in a new fuse it would not blow. Then he quietly and professionally installed the thermostat and ran a cycle to assure it would continue to work. He showed me how to use the thermostat and left. On a scale of 1-5,he gets a 10 from us.
I would just like to mention our sales representative Chris coordinated all of this to assure we have air conditioning until tomorrow AM when Desert Diamond Air comes to install our new unit.
Professionalism at its best!”
“This is part 2, reviewing the service to my HVAC. Part one was the routine service call where it was determined my a/c was in need of replacement. So, part 2 is a review of the new a/c and installation. After a small glitch, my original installation date was moved from a Friday to a Tuesday and I crossed my fingers my a/c unit would limp along until then. It made it until late Monday evening and the 2-man crew arrived early Tuesday morning as expected. Both men were personable and professional and showed efficiency and knowledge in their work. In fact, they went farther than I expected, putting up new pigeon guard because the original was destroyed during removal of the old unit, replacing the metal grill in front of the intake vent and installing an easy-to-use thermostat that I just love. The unit has run now, for almost a week and has performed beautifully. They were able to find me financing that was amazing, provide an amazing labor contract and proved, once again, why we have been Desert Diamond customers for over 12 years. To borrow an old phrase "try them, you'll like them!"”
“Thank you, Sam, for getting our Ac back up and running. It doesn't take long for the house to heat up. Your knowledge and experience were much appreciated. Thanks again!”
“Damien did our semiannual HVAC service this morning. He was so knowledgeable, thorough, friendly and professional that I could not have imagined a better experience. Unfortunately, my unit is 2 years past its warranty and did show signs of problems. I needed to ask a lot of questions to decide between band aid repairs or replacement. Damien answered each question, making sure I understood each pro and con. My decision was replacement. A quick call from Damien to the office and in less than an hour, Tyler was at my home to help me decide which unit would suit me best. He too, was professional, knowledgeable and friendly. Again, lots of patience in answering all my questions. In the end, I decided on a new unit and thought to myself, I hope my current unit would hold until they were able to install a new one. Surprised me when he said the team could be here the next morning! We've been customers of Desert Diamond from the time we moved into our home many, many years ago and have always been satisfied with the results. Give them a try and see what it feels like to be treated to the best team ever.”